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VoIPClub Privacy Policy

Your privacy is important to VoIPClub, and VoIPClub is committed to respecting your privacy and the confidentiality of your personal data, traffic data, and communications content.

This Privacy Statement is designed to assist you in understanding how VoIPClub uses and safeguards the information you provide when using VoIPClub Software and/or VoIPClub Services.

VoIPClub collects and processes, or has third party service providers who collect and process personal data on VoIPClub’s behalf, relating to you to enable VoIPClub in:

  1. providing the VoIPClub Services, in particular to convey the communications you make by means of the VoIPClub Software and/or the VoIPClub Services;

  2. invoicing you for your use of the VoIPClub Services; and

  3. carrying out marketing activities related to VoIPClub Services

In this Privacy Statement, the following capitalised definitions are used in the singular and plural.

Communications Content: Any information that is communicated by you when utilising VoIPClub Software and/or VoIPClub Services being this calls or SMS terminated via cellular network, VoIP, 3G data, WiFi etc. or instant messages through VoIPClub or 3rd party providers supported through the VoIPClub Service;

Feedback Information: Any information that is reported to VoIPClub by filling in the feedback forms on the Website;

Passive Information: Information that is necessary in order to provide you with the desired functions of the VoIPClub Software, such as but not limited to session ID tokens, source and destination addressing information, and the version of the software you are using;

Personal Data: Any information that VoIPClub possesses relating to an identified or identifiable user of VoIPClub Software and/or VoIPClub Services;

Registration Information: Any information provided when voluntarily registering on the Website, including, but not limited to, username and password;

VoIPClub: is a brand name and belongs to VOIPSER LIMITED Under this Privacy Statement, the company is incorporated under the laws of UK with the Company's address: THE APEX, 2 SHERIFFS ORCHARD, COVENTRY, WEST MIDLANDS, CV1 3PP, UNITED KINGDOM

VoIPClub Software: VoIPClub software that allows you to communicate with any telephone number in the world free or at very low cost via cellular network, VoIP, 3G data, WiFi etc., send SMS, IM and other communications supported by VoIPClub and back-up of mobile data. The Services may be extended or altered from time to time;

Subscriber Information: Information required in order to verify your identity and to provide you with the VoIPClub Services, such as but not limited to your name, billing information and email address as provided by you on the Website;

User Profile: Any information about you, the user, provided by you on the Website or through the VoIPClub application, that is intended to be shared with other users of VoIPClub Software, and/or can be searched for by other VoIPClub users, and/or (only with the your approval) can be added to another user’s contact list, including the user’s own contact list;

VoIPClub Services: The free as well as the payable Services provided by VoIPClub and/or VoIPClub’s partners, including but not limited to, termination of calls, sending of SMS, IM, back-up and other Services which may be extended or altered from time to time;

Website: The VoIPClub Website as found at http://VoIPClub.biz

You: You, the user of the VoIPClub Software and the VoIPClub Services, also used in the form “your” where applicable. You, the user of the VoIPClub Software and the VoIPClub Services, also used in the form “your” where applicable.

  • What is VoIPClub and what Services are offered?

  • What information does VoIPClub collect?

  • How does VoIPClub use this information and for what purpose?

  • To whom does VoIPClub transfer your personal information?

  • What are “cookies” and how does VoIPClub use them?

  • How far does VoIPClub’s responsibility extend?

  • How does VoIPClub protect your personal information?

  • Can this Privacy Statement be modified?

  • What rights do you have and how can you contact VoIPClub?

1. What is VoIPClub and what Services does VoIPClub offer?
VoIPClub is a company established under the laws of Luxembourg. Through the Website, VoIPClub offers you VoIPClub Software such as the VoIPClub Services, which may be extended or altered from time to time.

2. What information does VoIPClub collect?
In order to provide the VoIPClub Software, VoIPClub gathers and processes the following information:

  • Registration Information, i.e. phone number

  • User Profile

  • Email Address

Email Address: In order to provide you with VoIPClub Services, VoIPClub shall, in addition to the abovementioned information, collect and process the following information:

  • Subscriber Information

VoIPClub does NOT collect any Communications Content.

3. How does VoIPClub use this information and for what purpose?
Our primary purpose in collecting information is to provide you with safe, smooth, efficient and customised services. We may use the information defined in this Privacy Statement to:

  • Provide the Services and customer support you request

  • Resolve disputes

  • Collect fees

  • Troubleshoot problems

  • Customise, measure, and improve VoIPClub Software, Services, and Website content and layout

  • Inform you about targeted marketing, service updates, and promotional offers (unless you explicitly request not to receive such information)

  • Compare information for accuracy, and to verify your identity

  • Provide other Services for you as described when we collect the information

Additionally we may use your information as described below:

  • Register Information


You need to register to use VoIPClub Software, and Registration Information may be needed if you want to use a particular VoIPClub Services.

User Profile
VoIPClub stores the User Profile on a central server. You can access your User Profile from “My VoIPClub”. Log in at http://VoIPClub.biz in order to view, correct, complete or remove information.

Email Address
VoIPClub respects the privacy of personal email accounts and stores your email addresses as securely as other Personal Data. VoIPClub will not send you unwanted email messages or junk mail. Your details will not be passed to third parties for their marketing purposes without your explicit permission. However, VoIPClub will use your email to send messages in case of service disruption and/or service issues. VoIPClub may also use email to keep you updated with news about the VoIPClub Software and VoIPClub Services. If you do not wish to receive email updates, please contact VoIPClub at [email protected]. VoIPClub reserves the right to use email to notify you of any eventual claims related to your use of VoIPClub Software and/or VoIPClub Services, including without limitation claims of violation of third party rights.

Subscriber Information
VoIPClub asks for Subscriber Information in order to verify your identity and to provide VoIPClub Services. We use third party banking organisations and other providers of payment services to bill for VoIPClub Services and we must, therefore, supply this billing provider with the necessary billing data. Please note that your billing data is sensitive information that can be used to track your use of VoIPClub Services. Please be sure to keep this information safe and do not share it with others.

4. To whom does VoIPClub transfer your personal information?
Except as provided below, VoIPClub will not sell, rent, trade or otherwise transfer any Personal and/or Traffic Data or Communications Content to any third party without your explicit permission, unless obliged to do so under applicable laws or by order of the competent authorities.

In order to provide VoIPClub Services or other services you have requested, VoIPClub may sometimes, if necessary, share your Personal and Traffic Data with VoIPClub’s Affiliates (as defined in the End User License Agreement), carriers, partner services providers and/or agents, for example the providers of access numbers, distributors of VoIPClub Software and/or VoIPClub Services and/or the third party banking organisation or other providers of payment services. VoIPClub will always require these third parties to take appropriate organisational and technical measures to protect your Personal Data and Traffic Data and to observe the relevant legislation. Please be informed that, notwithstanding the abovementioned, in the event of a designated competent authority requesting VoIPClub or VoIPClub’s local partner responsible towards such authority, to retain and provide Personal and/or Traffic Data, or to enable access in order to intercept communications, VoIPClub and/or its local partner will abide to local legislation to provide all necessary assistance and information when obliged to fulfil this request.

Information collected on the Website may be stored and processed in any country in which VoIPClub maintains facilities. In this regard, or for purposes of sharing or disclosing data in accordance with Article 4, VoIPClub reserves the right to transfer information outside of your country. By using VoIPClub Software or VoIPClub Services you consent to any such transfer of information outside of your country. As VoIPClub continues to develop its business, VoIPClub may sell or buy subsidiaries or business units. In such transactions, as well as in the event that VoIPClub or substantially all of its assets are acquired by a third party, personal information of VoIPClub users can likely be a transferred business asset. We reserve the right to include your Personal Information, collected as an asset, in any such transfer to a third party.

5. How far does VoIPClub’s responsibility extend?
The Website may contain links that will allow you to leave the Website and access other websites. Linked websites are not necessarily under the control of VoIPClub. It is possible that the privacy policies of these 3rd party websites may differ from the privacy policy of VoIPClub. This Privacy Statement applies solely to Personal Information that is acquired on the Website, so VoIPClub urges you to take care when you enter any personal information online. VoIPClub accepts no responsibility or liability for other websites.

6. How does VoIPClub protect your personal information?
VoIPClub shall take appropriate organisational and technical measures to protect the Personal Data and Traffic Data provided to it or collected by it and will not retain this data any longer than permitted in order to perform its Services or as required under relevant legislation. Your Personal and Traffic Data will only be accessed by authorised employees of VoIPClub and only when this is required in order to fulfil their given duties.

VoIPClub shall take appropriate technical measures to protect the confidentiality of the Communications Content via its VoIPClub Software and VoIPClub Services, with due observance of the applicable obligations and exceptions under the relevant legislation.

7. Can this Privacy Statement be modified?
VoIPClub reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at http://VoIPClub.biz/site/privacy. The revised Privacy Statement shall come into effect within thirty (30) days of such publishing. Your continued use of the VoIPClub Software or VoIPClub Services after the notice period of thirty (30) days, shall constitute your acceptance of the revised Privacy Statement. Please note that any revision requiring a change in a financial commitment from you (with the exception of changes due to currency fluctuations) will be explicitly communicated via email.

8. What rights do you have and how can you contact VoIPClub?
If you would like to exercise your right to view, correct, complete or remove your Personal Data, please contact VoIPClub at [email protected] VoIPClub will fulfil your request within a reasonable period of time and upon verification of your identity, provided that the action taken by VoIPClub on your request does not contravene any applicable legislation.

9. How long is your Personal Data kept by VoIPClub?
VoIPClub will retain your information for as long as is necessary to:

  1. perform the VoIPClub Services;

  2. invoice you for your use of the VoIPClub Services and until invoicing for the VoIPClub Services cannot be lawfully challenged and legal proceedings may no longer be pursued;

  3. carry out VoIPClub marketing activities;

  4. comply with applicable legislation, regulatory requests and relevant orders from competent courts;

  5. enforce our Terms of Services; or

  6. fulfil any of the other purposes detailed in this Privacy Statement.

Legal Address is: VOIPSER LIMITED
8 Mount Pleasant. Douglas, Isle of Man, IM1 2PM
Registration number: 012894V
Email: [email protected]