API function is now available for resellers.
2012-05-09 12:25
During this week we had some problems
2012-04-26 14:28
New design
2012-04-20 21:16
FAQ
Just download and install our application.
Yes you can, through the VoipClub website after logging in.
Yes you can, please download software required by visiting the Download page.
Click here for the settings.
Unfortunately not. Only destinations which we are able to offer at discounted rates are included in our destinations list.
Therefore, if the country you wish to call is not included in the list, we do not offer it yet.
Yes, it is possible for a company to use the service.
Yes you can.Click here
You will not receive an invoice by post. All call specifications and costs can be seen on your account page on this website.
No, you will pay just for 5 seconds.
No, we don't have any connection fees.
VoipClub vouchers don't have a validity period, you can use them anytime.
You need to log-in to your account and proceed to the "User voucher" page (here).
You need to log-in to your account and proceed to the (Phone to Phone) page. Then you just enter two phone numbers you want to connect.
You need to log-in to your account and proceed to the (Call forwarding) page.
Use (Forward calls to) field to enter the number where calls will be forwarded to.
Choose different forwarding options in (Forward) field.
1) Before call - call will be forwarded every time, when you have a call on you SIP or DID number.
2) No answer - call will be forwarded in case you do not answer on you SIP or DID number.
3) Busy - call will be forwarded if your SIP or DID number is busy
4) Failed.
You need to log-in to your account and proceed to the (Payments) page.
You need to log-in to your account and proceed to the (Calls) page.
To become a reseller you have to:
1) Register as a reseller. Here.
2) Refill you reseller's account with 100 euro.
What you get afterwards:
1) (Level 1) 0.5% discount when buying credit (minimal discount, can't be reduced)
2) (Level 2) If you purchase credit for more than 500 euro weekly, you'll get 1% discount
3) (Level 3) If you purchase credit for more than 1000 euro weekly, you'll get 2% discount
Notice: If you have Level 2 or Lever 3 and your montly activity is less than 500 euro, then you'll be downgraded to 1 group lower, every month.
Example: You are Level 3 reseller and your current discount is 2%. If you haven't bought any credit during one month, you will be downgraded to Level 2 with 1% discount. No credit purchases for two month in a row - you've got Level 1 and minimal discount of 0.5%, which can't be reduced further.
Call back is a service, which allows connection between two persons in a way that each has an incoming call.
How to start using Callback feature?
Click here.
1) Firstly, you need to add your telephone numbers (10 max.), you will be able to do Xox calls from these numbers.
2) You can see (magic) telephone number in red box with black background, to which you have to call from one of the numbers added in item 1)
3) After you called to (magic) number, your call will be dropped and you will be called back by a robot. You have to answer to this call, dial the number you need to call to and press #.
Congratulations, you've made a Callback call.
- Considerable savings on calls, if you are abroad for a business trip.
- Call rates are considerably lower than for normal local or international calls.
- Instrument for savings anytime and anywhere.
How to start using Callback feature?
Click here.
1) Firstly, you need to add your telephone numbers (10 max.), you will be able to do Xox calls from these numbers.
2) You can see (magic) telephone number in red box with black background, to which you have to call from one of the numbers added in item 1)
3) After you called to (magic) number, your call will be dropped and you will be called back by a robot. You have to answer to this call, dial the number you need to call to and press #.
Congratulations, you've made a Callback call.
You can have your own telephone number in many countries, so your friends and colleagues can make very cheap calls to you using their local country number and your incoming
calls will be free of charge!
How does it work?
You have to proceed to DID (Virtual Number) page and choose a country to which your telephone number will belong. Then you just need to choose a city in the list shown and pay
for the number.
So, when you have a call to your DID (virtual number), you can answer:
1) With VoipClub software (Windows, Mac) - incoming calls are free.
2) Fixed VoIP phone - incomings call are free.
3) Mobile or regular fixed phones - incoming call costs per VoIPclub rate in your country.
calls will be free of charge!
How does it work?
You have to proceed to DID (Virtual Number) page and choose a country to which your telephone number will belong. Then you just need to choose a city in the list shown and pay
for the number.
So, when you have a call to your DID (virtual number), you can answer:
1) With VoipClub software (Windows, Mac) - incoming calls are free.
2) Fixed VoIP phone - incomings call are free.
3) Mobile or regular fixed phones - incoming call costs per VoIPclub rate in your country.
Why do you need virtual (DID) numbers as a business owner? The reasons are following:
- International and long distance telephone calls are made with the caller only paying local call rates. You colleagues and clients can dial local numbers, like you or your office are situated in their city. So why spend money arranging the office, if you can just buy a local number in a place, where you have business interests.
Moreover, if you are moving anywhere - to another office, city or even country, you can keep all your numbers.
- You can customize various call forwarding options from virtual numbers (DIDs) for your convenience and flexibility.
For instance, you don't have any employees at the office on Saturday, however there's an employee who can answer calls from his home or mobile phone. So all you need is just to
setup call forwarding to his number(s). Or you can have one number in many remoted offices - if there's nobody to answer in one office, call is forwarded to another. (See below for detailed forwarding examples).
- Finally, there are many additional uses for local numbers. For example, consider the issue of privacy. If you place classified advertisements in a media and you wish prospective buyers to contact you without publishing your own, private telephone number, a temporary local number could be provided in the ad.
- International and long distance telephone calls are made with the caller only paying local call rates. You colleagues and clients can dial local numbers, like you or your office are situated in their city. So why spend money arranging the office, if you can just buy a local number in a place, where you have business interests.
Moreover, if you are moving anywhere - to another office, city or even country, you can keep all your numbers.
- You can customize various call forwarding options from virtual numbers (DIDs) for your convenience and flexibility.
For instance, you don't have any employees at the office on Saturday, however there's an employee who can answer calls from his home or mobile phone. So all you need is just to
setup call forwarding to his number(s). Or you can have one number in many remoted offices - if there's nobody to answer in one office, call is forwarded to another. (See below for detailed forwarding examples).
- Finally, there are many additional uses for local numbers. For example, consider the issue of privacy. If you place classified advertisements in a media and you wish prospective buyers to contact you without publishing your own, private telephone number, a temporary local number could be provided in the ad.
You can save a lot for your family budget using virtual numbers (DIDs) for long telephone conversations with relatives or close friends who live abroad. For example, your family lives in Wellington, New Zeland, but you live in London, UK. You would like your family to be able to phone you, but the long distance rates from New Zeland are very costly. If you purchase a Wellington virtual number (DID), anyone dialing that local number in Wellington would connect to your phone in London, but they would pay only local phone number rates.
Please note, that quantity of virtual (DID) numbers per account is unlimited!
Call forwarding
You can set up forwarding options for your SIP or virtual number (DID) incoming calls.
1) Now, let's assume you're waiting for an important call from your business partners in Moscow, Russia. They are calling to your Moscow virtual number (DID), usually you've been using VoIP phone in your office, but you are out of the office now and want to forward all calls to your mobile. It's very simple to arrange - just go to Call Forwarding section in your VoIPclub account settings, type your mobile number in the "Forward calls to" field, choose "Before call" option and click on Set Forwarding button. That's it!
2) Another example - if you're usually using your SIP at home or in the office, but you're sometimes leaving your premises for a short period of time you can set up your forwarding in a way, that calls will be forwarded to your mobile only in cases, when there's no answer on your SIP device. Again, proceed to Call Forwarding section, type your mobile number in the "Forward calls to" field and choose "No answer" option.
Now you can choose the rate for a call. Call quality depends on a chosen rate. If you're not satisfied with Standard rate call quality, you can switch to Premium rate here.
Notice: Caller ID may not work with Standard rate chosen. Please choose Premium in this case and Caller ID will work in 95% of destinations.
Caller ID may not work with Standard rate chosen. In this case please choose Premium rate here and Caller ID will work in 95% of destinations.